Promise:
Ruichang Gold Company carry thr principal of satisfying the needs of consumers , long term the pure spare parts、technical advice、supervising installment and Commissioning、transport gensets and training operator. After receive the feedback of quality problem, answer the consumer and supply problem solve program in 24 hours. Do our best to supply satisfied service.
System:
I、Service before sale
Sales Engineer supply technical advice and auxiliary supervising, such as, choosing type auxiliary、generator room design solve the problem come across when use the equipment.
II、Service during sale
Supply customer production infomation and arrange shippment for customer.
III、Service after sale
1、Supply Engine room design free of Charge
2、Supply installment and Commissioning Guide free of Charge
3、Train the operator and maintain persons free of charge;
4、Perform files for the consumer, in hot persuit of service、regular inspection、lifelong service.
5、supply the pure spare parts year in market price,
6、Supply technology assistance for you wholelife.

Guarantee
1、Guarantee Period: One years after the date of shipment from the manufacturer's plant or 1000 hours from the manufactured date,which comes first.
2、Repair or Replacement: Ruichang Gold Warrants to bear any repair or replacement charge under terms of warranty with the defects in design, material and workmanship.
3、Warranty limitation: 1) misuse& Lack of proper maintenance,2)Not perform operation manual,3)Generator modified without Ruichang gold Approval or Direction,4)non-use Ruichang Gold Genuine parts,5) Wearing Parts( Engine air filter&Oil filter )